Neighborhood Medical Center

Privacy Statement

Effective Date: March 1, 2026

Neighborhood Medical Center is committed to protecting the privacy and security of visitors to its website and to providing a safe online experience. This Privacy Statement describes how Neighborhood Medical Center collects, uses, discloses, and protects information obtained through this website. By accessing or using this website, you acknowledge and agree to the practices described in this Privacy Statement.

Purpose

The purpose of this Privacy Statement is to inform users of this website of the following:

• the personal information we may collect
• how collected information may be used
• with whom collected information may be shared
• how information is protected
• the rights and choices available to website users

This Privacy Statement applies in addition to any terms and conditions applicable to the website.

Consent

By using this website, you acknowledge this Privacy Statement and consent to the collection, use, disclosure, and retention of information as described herein, subject to any rights, choices, or consent preferences available to you under applicable law.

Information We Collect

Neighborhood Medical Center may collect personal information that you voluntarily provide through this website, including, without limitation, your first and last name, email address, mailing address, telephone number, and any other information you submit through contact forms, appointment requests, text opt in forms, or other website features.

In addition, Neighborhood Medical Center may automatically collect certain technical, device, and usage information when you access or use the website. Such information may include, but is not limited to, your Internet Protocol address, browser type, device type, operating system, domain names, access times, referring website addresses, pages viewed, links clicked, general geographic information derived from your Internet Protocol address, and other website usage data.

This information may be collected through cookies, pixels, tags, scripts, server logs, and similar tracking technologies, and may be used for website operation, system administration, security, analytics, quality assurance, advertising measurement, and improvement of the website and related services.

If public areas or interactive features are made available on the website, any information disclosed in such areas may be collected and used by others. Neighborhood Medical Center is not responsible for information you choose to submit in public areas of the website.

This website may contain links to third party websites. Neighborhood Medical Center is not responsible for the privacy practices, statements, content, or security of any third party websites and encourages users to review the privacy policies of such websites before providing any personal information.

How We Use Personal Information

Neighborhood Medical Center may use personal information collected through the website for lawful business and operational purposes, including, without limitation, to:

• operate, maintain, and improve the website
• respond to inquiries and requests
• facilitate appointment requests and related communications
• provide information, services, or support requested by users
• communicate administrative or service related notices
• improve user experience and website functionality
• conduct internal analytics, research, and business evaluation
• where permitted by applicable law, provide information regarding services, specials, offers, and programs offered by Neighborhood Medical Center

Neighborhood Medical Center may also use aggregated, anonymized, or de identified information for internal business purposes, including analytics, reporting, and service improvement.

Disclosure of Information

Neighborhood Medical Center does not sell or rent personal information to third parties for monetary consideration.

Neighborhood Medical Center may disclose personal information to employees, contractors, vendors, service providers, and other third parties who reasonably require access to such information in order to perform services on behalf of Neighborhood Medical Center, including, by way of example, website hosting providers, analytics providers, advertising and marketing vendors, appointment and communication platform providers, mailing service providers, text messaging providers, and other operational support providers. Such parties are authorized to use personal information only as necessary to perform services for Neighborhood Medical Center and are expected to maintain appropriate confidentiality and security safeguards.

Neighborhood Medical Center may also disclose personal information:

• as required by applicable law, regulation, subpoena, court order, or other legal process
• to respond to lawful requests from public authorities or governmental agencies
• to enforce applicable terms, agreements, or policies
• to protect the rights, property, or safety of Neighborhood Medical Center, its users, or others
• in connection with an investigation of fraud, security issues, or other unlawful or unauthorized activity
• in connection with a proposed or actual sale, merger, transfer, acquisition, restructuring, or other disposition of all or a portion of the business or its assets

Advertising, Analytics, and Tracking Technologies

Neighborhood Medical Center may use third party analytics and advertising services, including services provided by Google and similar providers, to collect information regarding website usage, evaluate the effectiveness of advertising campaigns, improve website performance, and support online marketing efforts.

These third parties may use cookies, pixels, device identifiers, tags, scripts, and similar technologies to collect information regarding your interactions with this website and other online services, including pages viewed, links clicked, browser information, Internet Protocol address, approximate geographic location, and other usage data.

Google and other third party vendors may display advertisements relating to Neighborhood Medical Center on websites and platforms across the Internet. Such vendors may use cookies and or device identifiers to serve advertisements based on prior visits to this website or interactions with online content associated with Neighborhood Medical Center.

Information collected through these technologies may be used for analytics, website optimization, advertising measurement, and other lawful business purposes, including through tools such as Google Analytics 4 and related Google advertising services, where implemented.

Cookies and Similar Technologies

This website uses cookies and similar technologies to support website functionality, enhance user experience, remember preferences, perform analytics, improve site performance, and assist with advertising related activities.

A cookie is a small text file placed on a user’s device by a web server. Cookies do not execute programs or deliver viruses to a device. Cookies are assigned uniquely to the user and can be read only by the server that issued the cookie.

The website may use session cookies, persistent cookies, and similar technologies, including pixels and tags, to recognize users, maintain session integrity, analyze traffic, and support advertising and analytics functions.

User Choices and Opt Out Rights

Most web browsers permit users to control cookies through browser settings. Users may be able to block, restrict, or delete cookies through their browser or device settings. Please note that disabling cookies may affect the availability or functionality of certain portions of the website.

Users may also manage advertising preferences through applicable third party tools, including Google Ads Settings, where available. Certain industry organizations may also provide tools that permit users to opt out of interest based advertising from participating providers.

Where required by applicable law, Neighborhood Medical Center will obtain consent before placing non essential analytics or advertising cookies or similar technologies on a user’s device.

Consent to Tracking Technologies

This website may utilize a cookie banner, consent management platform, or similar mechanism that allows users to manage preferences relating to cookies, analytics, and advertising technologies. User selections may be used to determine how and whether certain tracking technologies are deployed on the website.

By continuing to use the website where permitted by applicable law, or by submitting preferences through an available consent tool, you acknowledge and agree to the use of cookies and similar technologies as described in this Privacy Statement, subject to any preferences you have selected.

Data Policies

Mobile Text Messaging Privacy and Terms

Neighborhood Medical Center may offer a mobile message service through which users may elect to receive recurring SMS or text messages from or on behalf of Neighborhood Medical Center. By providing your mobile number and affirmatively consenting to receive text messages, you agree to receive text messages through your wireless provider at the number you provided, including informational, conversational, appointment related, and, where permitted, promotional messages.

For purposes of this section, “Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages from Neighborhood Medical Center. “Text Message Service” includes any arrangement or situation in which Neighborhood Medical Center sends one or more messages addressed to your mobile phone number, including SMS, MMS, or similar technologies.

By consenting to receive text messages, you agree to these Mobile Text Messaging Privacy and Terms. By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP to any text message you receive.

Neighborhood Medical Center respects your privacy. We only use information you provide through the text messaging service to transmit your mobile messages and respond to you. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist in the delivery of mobile messages. Mobile opt in information will not be shared with third parties for marketing purposes. Text messaging originator opt in data and consent will not be shared with any third parties.

Neighborhood Medical Center does not charge for its text messaging service. However, message frequency may vary, and message and data rates may apply according to your wireless plan. You are solely responsible for any charges imposed by your wireless provider.

This text messaging service may include conversational person to person communication between you and employees or representatives of Neighborhood Medical Center. Neighborhood Medical Center may send an initial message providing details about the service. After that, the number of text messages you receive will vary depending on your interactions with the practice, your requests, your appointments, and whether you take steps to generate additional messages.

If you no longer want to receive text messages, you may reply STOP to any text message you receive from Neighborhood Medical Center. Because certain communications may be conversational and tied to a specific employee, department, or platform, opt out requests may be specific to that conversation or number. After unsubscribing, you may receive a confirmation of your opt out by text message.

For support regarding text communications, please contact Neighborhood Medical Center at 972-726-6464 or info@nmcdallas.com.

Neighborhood Medical Center reserves the right to change any short code, long code, or telephone number used to operate the text messaging service at any time and will provide notice of such changes where required or appropriate. Neighborhood Medical Center and its service providers are not responsible for delayed, failed, or misdirected delivery of text messages, or for errors in message content. Wireless carriers are not liable for delayed or undelivered messages.

Neighborhood Medical Center reserves the right to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect its rights or property.

Information collected in connection with the text messaging service will be used and disclosed in accordance with this Privacy Statement.

Sensitive Information

Users are requested not to transmit sensitive personal information through this website except where specifically requested and appropriate safeguards are in place. Neighborhood Medical Center does not knowingly use or disclose sensitive personal information for purposes not permitted by law. Any sensitive information collected through the website will be handled in accordance with applicable legal, ethical, and professional obligations.

Children’s Privacy

This website is not directed to children under the age of 13, and Neighborhood Medical Center does not knowingly collect personal information from children under 13 through this website. If Neighborhood Medical Center becomes aware that personal information has been collected from a child under 13 without appropriate parental consent, such information will be deleted as soon as reasonably practicable. A parent or legal guardian who believes a child under 13 has provided personal information through this website may contact us using the information below.

Security

Neighborhood Medical Center implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

Personal information submitted through the website is maintained on systems intended to be secure and located within controlled environments. Where applicable, information transmitted through the website may be protected through encryption technologies, including Secure Socket Layer protocol or comparable secure transmission methods.

Notwithstanding the foregoing, no method of transmission over the Internet, and no method of electronic storage, is entirely secure. Accordingly, Neighborhood Medical Center cannot guarantee absolute security of personal information.

Data Retention

Neighborhood Medical Center retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Statement, comply with applicable legal and regulatory obligations, resolve disputes, enforce agreements, maintain appropriate business and medical administrative records, and carry out legitimate operational needs.

Your Rights Regarding Personal Information

Subject to applicable law, you may have the right to request access to personal information we have collected about you, request correction of inaccurate information, request deletion of personal information, or inquire about how your personal information has been used or disclosed.

To make such a request, please contact our Privacy Officer using the contact information below. We may take reasonable steps to verify your identity before responding to your request.

Texas Consumer Privacy Rights

If you are a Texas resident, you may have certain rights regarding your personal data, subject to applicable law, including the Texas Data Privacy and Security Act. Depending on the circumstances and legal applicability, these rights may include the right to:

• confirm whether we are processing your personal data
• access personal data we may maintain about you
• correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing
• request deletion of personal data provided by or obtained about you
• obtain a copy of certain personal data you previously provided to us in a portable and, to the extent technically feasible, readily usable format
• opt out of certain types of processing, including processing for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects, where applicable

To exercise any applicable privacy rights, please contact our Privacy Officer using the contact information provided in this Privacy Statement. We may take reasonable steps to verify your identity before responding to your request. If permitted or required by law, we may deny a request in whole or in part in certain circumstances.

If we decline to take action on your request, you may have the right to appeal that decision by contacting our Privacy Officer and stating that you wish to appeal the decision regarding your privacy request. We will review your appeal in accordance with applicable law.

Please note that certain information maintained by healthcare providers or governed by other applicable medical, legal, or regulatory requirements may be subject to different retention, access, or disclosure rules.

Nothing in this section is intended to create rights beyond those provided under applicable law, nor shall this section be interpreted to require disclosures or actions not required of us under applicable law.

Changes to This Privacy Statement

Neighborhood Medical Center reserves the right to amend, modify, or update this Privacy Statement at any time, in its sole discretion, to reflect changes in business practices, website functionality, legal requirements, or other operational considerations. Any such changes will become effective upon posting to the website, unless otherwise stated. The Effective Date at the top of this Privacy Statement will be updated accordingly.

Users are encouraged to review this Privacy Statement periodically. Where appropriate or required by law, Neighborhood Medical Center may also provide notice of material changes by email or through a notice posted on the website.

Privacy Officer and Contact Information

Questions regarding this Privacy Statement, requests relating to personal information, or concerns regarding the privacy practices of Neighborhood Medical Center may be directed to:

Privacy Officer: Alyssa McElya
Neighborhood Medical Center
5917 Belt Line Road
Dallas, TX 75254

Phone: 972-726-6464
Fax: 972-726-6444
Email:info@nmcdallas.com